REFUND POLICY

You have 30 days from the delivery date to request a return or refund. If 30 days have passed, we may no longer be able to offer a refund.

To be eligible for a return:

• The item must be unused and in original condition
• It must be returned in the original packaging or equivalent protection

Non-returnable items include:

• Gift cards
• Final sale items
• Custom or personalized orders

To begin a return, contact us at:

• 📧 info@quinandmoss.com
• 📩 Or use our contact form

Please include your order number, reason for return, and a photo if applicable. We’ll guide you through the next steps.

Once we receive and inspect your return, we’ll notify you and process a refund to your original payment method within 5–10 business days.

You are responsible for covering return shipping costs unless your item arrived damaged or incorrect.

If your order arrived damaged or incorrect, we’ll send you a free replacement or full refund — no questions asked.

Please send a photo and your order number to info@quinandmoss.com.

We’re here for you. Email us anytime at info@quinandmoss.com or send us a message through our contact form.