FAQs

🚚 Do you ship internationally?

Yes! We offer free worldwide shipping on all orders — no minimum spend required. Whether you're in Europe, the U.S., Asia, or beyond, we’ll deliver straight to your door at no extra cost.

⏱️ How long will my order take to arrive?

We process and ship orders within 1–2 business days.
Delivery typically takes 4–6 business days after dispatch. You'll receive a tracking link as soon as your order ships.

📦 How are the prints packaged?

Your prints are carefully rolled and shipped in protective tubes to prevent creasing or damage during transit. Every order is hand-checked for quality.

🖼️ Are the prints framed?

No — all prints are sold unframed. This allows you to choose your own frame style to best match your space.
We use standard sizing so you can easily find frames at IKEA, Amazon, or local shops.

🧵 What materials do you use?

We print on high-grade cotton canvas using archival Giclée inks. This means:

  • Rich, vibrant color depth
  • Matte, non-reflective finish
  • Fade-resistant and waterproof
  • Eco-friendly and odorless
📐 What sizes are available?

We offer a range of standard sizes (e.g., 20×30 cm, 30×40 cm, 50×70 cm), depending on the design. Each product page includes a dropdown to select available sizes.

🎁 How does the “Buy 2, Get 1 Free” offer work?

Simple: Add any 3 prints to your cart — the third one is automatically free at checkout.
No discount code needed.
Want 6 prints? You’ll get 2 free. Mix and match any styles or sizes.

🔁 Can I return my order?

Yes — we offer 30-day returns. If you're not satisfied with your order, contact us at info@quinandmoss.com or fill out the contact form and we’ll help you with the process.
Items must be in original condition and returned in the original packaging.

🛡️ What if my print arrives damaged?

If your order is damaged in transit, contact us immediately with a photo. We’ll send you a free replacement — no questions asked.

✏️ Can I change or cancel my order?

If your order hasn’t shipped yet, yes — we’re happy to help. Email us at info@quinandmoss.com as soon as possible with your order number.

📸 Where can I find inspiration for how to style the prints?

Check out our Instagram @quinandmoss and our “Styled by You” section for real home inspiration. Tag us to get featured!

📏 Do you offer custom sizes or designs?

Currently we don’t offer custom sizes or bespoke artwork — but let us know what you're looking for! We love hearing your ideas.

💳 What payment methods do you accept?

We accept all major payment options, including:
Visa / MasterCard
PayPal
Apple Pay / Google Pay
Klarna
iDEAL and other local payment providers

🔐 Is my payment information secure?

Yes — we use Shopify’s PCI-compliant platform and SSL encryption to protect your data at all times.

📦 Do you offer wholesale or bulk orders?

If you're a business, interior designer, or gallery, email us at [your email] — we'd love to hear from you.<